Terms of Service

Effective Date: December 21, 2025 (Materially updated on September 22, 2026)

1. Acceptance and Our Mission

Welcome to Reclub. Reclub is a Public Benefit Corporation (PBC) on a mission to unite the global sports community. We prioritize the health of our athletes and the strength of local sports communities. By using reclub.co (the "Site") or the Reclub mobile application (the "App"), collectively referred to as the "Service," you agree to these Terms.

This is a legally binding contract. If you do not agree to these Terms or our Privacy Policy, you must exit the Service. Continued use of the Service after changes are published constitutes your acceptance of the revised Terms.

2. Sports Participation and Assumption of Risk

PLEASE READ CAREFULLY: PHYSICAL ACTIVITY INVOLVES INHERENT RISKS.

Inherent Risk: Participating in sports involves inherent risks of serious physical injury, permanent disability, or death.
No Inspection: Reclub is a discovery platform, not a sports facility. We do not inspect or guarantee the safety of any venue, equipment, or organizers.
Assumption of Risk: You voluntarily assume all risks associated with any "Meet," "Club," or event. You are responsible for determining your fitness for play and inspecting the safety of any venue.

3. Hosts, Clubs and Organizer Responsibilities

3.1 Neutral Platform

Our Service is a neutral platform. Club organizers, coaches, and hosts are independent users and are not employees or agents of Reclub. We do not perform background checks; you are responsible for your own safety precautions when meeting in person.

Hosting is a position of trust in your local community. The rest of this section covers what players can expect from you when you take it on.

3.2 Named Hosts and Club Accounts

Hosts are people. Every meet needs a named personal account belonging to the person who will be running it. A club management or general account cannot be the only host on a meet. Players like to know who they are turning up to play with, and a club logo does not tell them that.
One account each. Please keep to one personal account.
Club general accounts. A club can also run a single general account for admin work, such as managing waitlists, participants and billing. You do not need to register it with us, but it does need to behave like an admin account. Please keep it out of participant lists, so that everyone can see who is really coming to play.
Accounts for other people. Please do not create, register, hand over or share an account with anyone who is currently suspended or banned. More on this in Section 6.3.

3.3 Host Presence and Hostless Meets

Try to be there. If you are hosting at a venue you do not own or operate, we expect you to be at your meet.
Say so if you will not be. If a meet is going to run without a host present, put that clearly in the meet title and in the description. Nobody should arrive expecting a host and find nobody there. We are working on a way to show this on the listing itself, and until then the title and description are how players find out.
How we look at them. Hostless meets are reviewed at our discretion, based on whether they serve the wider community. A hostless meet is really a court booking being passed on, so please price it to cover the cost of the court rather than to make a margin on it. The total collected from players should not be far above what the booking cost you. We may ask to see the booking receipt (Section 4), and we may remove listings where the price and the underlying cost do not line up.
Unlabelled hostless meets. A meet that runs without a host and was not labelled as hostless may be removed, and the host may be warned or suspended. Regularly arranging meets you do not attend, at venues you do not operate, is court scalping and is covered in Section 6.3.

3.4 Player Contact Details

Sometimes you need a player's email address or phone number to run your meet, whether that is for a queue, a waitlist, or sending joining details. That is fine, with a few things to keep in mind.

Ask by direct message. Please request contact details in a Reclub direct message, rather than in your public listing, in comments, or through an outside form linked from Reclub.
Say what it is for. Let the player know what you need it for at the point you ask.
Use it only for that. Contact details shared with you are for queue and waitlist management and for talking to players about the meet they joined. Please keep it to that.
No marketing, no sharing. Details collected through Reclub are not for marketing messages, newsletters, promoting other meets or services, and they should not be sold, shared or passed to anyone else. The exception is where a player has clearly agreed to something else, freely, and not as a condition of joining your meet.
Delete it when you are done. Once you no longer need someone's details for the reason you collected them, please delete them.
Look after what you hold. If you collect email addresses or phone numbers, storing them securely is your responsibility. You are holding that information yourself rather than on Reclub's behalf, so the data protection rules that apply to you apply to how you use it, and Reclub is not responsible for what a host does with details a player gives them directly.

3.5 Identity Documents

Please never ask a player to send, upload or show a photo or scan of a government issued identity document. That covers national ID, passport, driving licence, senior citizen ID, student ID and anything similar, whether through Reclub messages, your listing, or any channel connected to your meet.

This holds even where you have a good reason to check someone's age, residency or eligibility for a concession, and even if you plan to delete the image afterwards. ID photos sent online carry real risk for the player, and they put you and your club at risk too.

If you do need to check something, do it in person. Let players reserve their slot on Reclub, and ask them to bring the physical document to check in on the day. Sending an identity document online should never be a condition of registering.

Requests like this will be removed, and they may lead to a warning or suspension.

3.6 Listing Accuracy and Responsiveness

Accurate listings are what keep the community safe and running well. As a host, please:

Keep your listing accurate, including venue, date, time, price, skill level, format and capacity, and update it as soon as anything changes.
Run your meet the way you described it, following the rules and policies you set out yourself.
Reply to participant questions and requests within 48 hours, and within 4 hours when the meet is happening in the next 24 hours.

Listings that stay inaccurate, or participants left without a reply, may lead to enforcement under Section 6.5.

3.7 Late Waitlist Confirmations

Please think about timing when you confirm players off the waitlist. Someone confirmed shortly before a meet may not see the message in time, and may have a long trip ahead of them.

If you confirm a player less than two (2) hours before the start time and they can no longer make it, they are entitled to a full refund. This applies whatever your own refund policy says, and your meet terms cannot take it away. Marking a late confirmed player as a no show, or keeping their payment, is not something we will support.

3.8 Refunds

Within seven days. Where a player is owed a refund under the policy in your meet, please process it within seven (7) days.
Let them know if it is running late. If a refund is going to be delayed, tell the players affected and give them a date.
Please do not go quiet. Leaving players without a reply when they are chasing money they are owed, or delaying refunds again and again without explaining, may lead to a warning. Where it keeps happening, or where the amounts or the number of players involved are significant, the account may be suspended without notice.

Taking payment and then keeping money that is owed back is treated as financial fraud under Section 6.5.

4. Club Payments and Receipt Uploads

To assist with community organization, users may upload "Payment Receipts" to track shared expenses.

Off-Platform Transactions: All financial transactions occur strictly off-platform (e.g., cash, Venmo). Reclub is not a payment processor.
No Refunds: Reclub cannot provide refunds or resolve payment disputes between users. Disputes must be settled directly with the organizer. We do not hold player payments, so we are not able to refund anyone on a host's behalf. What we can do is act on a host's account where they do not honour their own refund policy. See Sections 3.8 and 6.5.

5. Fees and Subscriptions

The App is supported by advertising and premium "Supporter" subscriptions. All billing is handled via the Apple App Store or Google Play Store. Subscriptions automatically renew unless cancelled 24 hours before the period ends. All purchases are final.

6. Prohibited Activities

You agree not to engage in, or attempt to engage in, any of the following prohibited activities:

6.1 Behavioral Misconduct and Platform Integrity

Abuse & Harassment: Harassing, stalking, threatening, or defaming other users.
Deceptive Solicitation: Engaging in "social engineering" or fraudulent relationship-building for financial scams.
Platform Poaching: Repeatedly promoting outside events or competing clubs within another club's message boards or "Moments" feed. You must respect the wishes of Club Admins regarding restrictions on such promotions.
Spam: Engaging in unauthorized commercial solicitations or bulk messaging.
Mass Messaging Without Participation: Using Reclub mainly as a way to direct message large numbers of users, with no history of joining, hosting or genuinely trying to join meets. Reclub is for finding people to play with. Accounts used this way may be suspended or permanently banned straight away, without a warning.
Club Impersonation: Presenting your club in a way that is likely to have players confuse it with another club, or think you are connected to or endorsed by another club when you are not. That includes a name, logo, badge, colours, branding or meet naming that is identical or very close to another club running in the same city or local area, in the same sport. Where we think a club identity is likely to mislead players, we may ask for it to be changed, remove the listings or assets involved, or suspend the account.
Third-Party Funneling & Marketing: Using the Service strictly as a marketing channel to redirect users to external RSVP, ticketing, or reservation platforms is prohibited. All public listings on Reclub must intend for participation to be managed natively on the platform; listings created solely to drive traffic to third-party registration links will be removed.

6.2 Data and API Misuse

Unauthorized Extraction: Using any automated process (robots, scrapers) or manual harvesting to monitor or copy Service content.
API Restrictions: Accessing the Service through any undocumented API without express written permission.
AI & Machine Learning: Using any Service content, statistics, or user data to train, tune, or inform any machine learning or artificial intelligence models.

6.3 Fraud and Deceptive Practices

Placeholder & "Bait" Accounts: Adding accounts to a Meet as placeholders to make it appear full or more active is a breach of community trust and corrupts platform data.
Overlapping Sign-ups: Players may not repeatedly sign up for multiple meets occurring at the same or conflicting times at different locations.
Account Integrity: Creating multiple accounts to circumvent bans, manipulate "Kudos" scores, or artificially inflate club popularity. You may hold one personal account, and a club may also run one general account for admin, as described in Section 3.2.
Circumventing Suspensions and Bans: Creating, registering, handing over or sharing an account with anyone currently suspended or banned, or otherwise helping them back onto Reclub. This applies whether or not the account is in that person's name. Accounts used to get around a suspension or ban will be removed, the account of anyone who helped may be suspended or banned without warning, and the original restriction starts again from the date we find it.
Court Scalping & Commercial Exploitation: Booking public or community courts and reselling those slots on Reclub for a profit, without any intention to actively host, organize, or provide a value-added service such as balls, equipment, skill matching or active player management, is strictly prohibited. Reclub is a platform built on community spirit, and using it for pure court arbitrage or scalping undermines local sports ecosystems. Reclub reserves sole discretion to investigate reported cases, immediately remove offending meet listings, and permanently delete or ban any hosts or clubs engaged in this behavior.
Court Hoarding: Holding more court capacity than you can genuinely host. That includes running meets at overlapping times with a single host, or where the listed hosts are working from the same device or account, and running meets back to back or close together at venues far enough apart that you could not realistically be at both. Meets with two named human hosts are not caught by this, though a club management account does not count as the second host. Holding capacity this way is not community access to sport, and it leaves other hosts at a disadvantage. We will normally warn you and ask you to release or reassign capacity. Where the effect on community access is significant, the account may be suspended immediately.

6.4 Meet Listing Standards & Categorization

To preserve the Discover feed, all listings must be accurate:

Proper Categorization: Coaching (including 1-1s) must be marked as "Class." Equipment rentals (including ball machine rentals) or drills must be marked as "Training."
Ball Machine & Commercial Equipment Rules: Meets advertising ball machine rentals or commercial equipment use are not valid "Social" or "Round Robin" events. They must be categorized as "Training" and set to "Private." These listings will not display in the public Discover feed but remain accessible to your specific Club members.
Sport Accuracy: Meets must be listed under the correct sport category. Intentionally miscategorizing a meet (e.g., promoting Jet Skis using a "Padel" or other popular sport label) to manipulate search results or visibility is strictly prohibited.
Private Bookings Stay Private: If your listing is really a court booking for a group you already have, rather than something the community can join, please set it to "Private." Listings like this should not be public, and we may make them private or remove them.
Court Bookings: If the court is not booked yet when you publish, say so in the description and give the date the booking will be confirmed. Publishing meets with no booking and no explanation may lead to restrictions on your listings, a warning, or suspension. Taking payment for a meet where no booking was ever made is financial fraud, and is handled under Section 6.5.
Hostless Meets: Meets running without a host present need to say so in the title and description, as described in Section 3.3.
Discover Feed Hygiene: Users may not spam the Discover page with hourly or excessive listings. If using Reclub for private/commercial management, listings must be set to "Private."

6.5 Enforcement, Appeals and Reactivation

Reclub reserves the right to investigate any report of a violation. How we respond depends on the kind of problem.

Structural and promotional issues, such as improper meet categorization, spamming the Discover feed, or third-party funneling:

Formal Warning: We issue a formal written warning to the organizers through their Club Support chat.
14-Day Compliance Window: Admins and hosts have fourteen (14) days from the warning to bring their listings and club behavior into full compliance.
Account & Club Deletion: If the behavior continues past the 14-day window, the responsible admins and hosts may be permanently banned, and the offending club permanently deleted.

Conduct that affects other members, such as spam and bulk messaging, mass messaging without participation, asking for identity documents, withholding refunds, court hoarding, or helping someone around a ban:

There is no fixed compliance window here, because other members are the ones carrying the cost while the clock runs.
We will normally warn you first.
Once a warning has reached you, carrying on with the same behaviour reads as a choice rather than a misunderstanding, and we take that into account in what we do next.
Where we can see the warning was received, opened or acknowledged and the behaviour continues, the account may be suspended straight away, to limit the effect on everyone else.
Some conduct carries immediate suspension or a ban with no warning, as set out in the sections above.

Enforcement steps. Depending on how serious it is and what has happened before, we may:

Issue a warning.
Restrict discovery, so your meets no longer appear in Discover or search and you can only create private meets for your own club.
Remove the ability to create meets.
Suspend or permanently ban the account.

We may start further down this list where the severity or the intent calls for it.

Appeals. If your account is suspended, you can appeal within seven (7) days by emailing help@reclub.co with the subject "APPEAL." Tell us what happened from your side. We will review it properly and come back to you with a decision.

Reactivation. If you do not appeal, or your appeal is not successful, you can ask us to reactivate your account one (1) month after the suspension by emailing help@reclub.co. Reinstatement is at our discretion, and we may decline, set conditions, or bring the account back with limited functionality.

Reactivation is not available where the account was banned for:

Financial fraud, such as taking payment for a meet where no court booking was ever made, keeping refunds that are owed, or blocking players who are chasing their money.
Serious safety related conduct.

Where an account was banned for getting around a suspension or ban, we look at each case on its own and decide whether a route back makes sense.

7. User-Generated Content (UGC) & Photo Uploads

This section applies to all photos and content you upload to venues, clubs, "Moments," or event listings.

7.1 Ownership & License: By uploading photos to the Service, you retain ownership of your copyright. However, you grant Reclub a non-exclusive, royalty-free, sublicensable, and ongoing license to host, store, use, display, reproduce, and distribute these photos across our platform.
7.2 Attribution: Reclub will make reasonable efforts to provide credit to the uploader via their profile name, though you acknowledge that technical constraints may occasionally limit this display.
7.3 Warranties: This covers everything you post to promote your club or your meets, including photos, video, music, artwork, logos, maps and written descriptions. You represent and warrant that:
1. You own the material, or have the necessary permissions from the owner to share it.
2. The material does not violate any third-party rights (intellectual property, privacy, or publicity).
3. The material does not contain prohibited content or violate our Community Guidelines.
4. You are not using another club's, venue's, brand's or event's name, logo or imagery without their permission.
7.4 Removal Rights: Reclub reserves the right to remove any photo at our sole discretion if we believe it violates these Terms, is of low quality, or is otherwise inappropriate.
7.5 Location Data: We track your location only while the App is open and in use to help you find nearby games.
7.6 Reporting Impersonation or Infringement: If you think someone has used your material without permission, or set up a club designed to be mistaken for yours, email help@reclub.co with the subject "IP COMPLAINT." Please include a link to the listing, club or post, a description of what you own or run, and how to reach you.

We will look into it and remove material where the complaint is clear. We will tell the other user what came down and why, and they can reply to the same address within fourteen (14) days if they think we got it wrong.

On club names and branding, we act where players are likely to be confused, which usually means two clubs running in the same city or local area, in the same sport. We are not in a position to decide who owns a name or a trade mark, and we will not try to. That sits with the parties involved, and with the courts if it needs settling formally.

8. Intellectual Property and Data Ownership

8.1 Proprietary Rights: All Service contents, including software, code, aggregated statistics, match history, user directories, and the "look and feel" of the Service, are the exclusive property of Reclub PBC.
8.2 Strict Prohibition on Data Extraction: You are strictly prohibited from extracting or reproducing platform data for commercial, competitive, or AI-training purposes.
8.3 Limited License for Club Admins: Admins have a limited, revocable license to use summary data or screenshots exclusively from their own managed club(s) for non-commercial promotion or internal recognition.
8.4 Data Requests: Any access exceeding "normal human use" is a violation. For licensing, contact help@reclub.co with the subject "DATA ACCESS REQUEST."

9. Disclaimer of Warranty; Limitation of Liability

The Service is provided "As Is." Reclub shall not be liable for indirect, incidental, or consequential damages, including physical injury, arising from your use of the Service.

10. Governing Law

These Terms are governed by the laws of the State of Florida, with jurisdiction in St. Johns County.

11. Club Dormancy and Inactivity

To ensure high-quality discovery for our community, a club may be considered dormant if:

Quality of Listings: A significant percentage of its meets appearing on the Discover page or search results have zero participants, or the only participants are the hosts.
Admin Activity: The club exhibits limited login or "ping" behavior from its administrators.
Inactivity Thresholds:
- 90 Days: Reclub may pause or remove automated meet scheduling for clubs meeting these dormancy criteria for more than 90 days.
- 180 Days: Should a club remain dormant for more than 180 days, Reclub may change the club status to "Inactive," at which point it will no longer appear in search results or the Discover page.

12. Contact Us

For inquiries or to report abuse: help@reclub.co