As our International Community Support Specialist, you are the primary point of contact for players and organizers in our fastest-growing markets.

You’ll work closely with our customer success team in Ho Chi Minh City to ensure our community always has someone to turn to. While you’ll be the lead during Vietnamese national holidays and morning shifts, you are a full-time, permanent part of the squad helping us scale our support for players in Indonesia, Malaysia and beyond. 

What You’ll Be Doing

• Helping Players: Use Chatwoot to answer questions via in-app chat, IG, FB, and email. You’re there to make sure no one gets stuck behind a technical screen when they should be playing.

• Keeping the Peace: Help organizers and players resolve issues with match scheduling, payments, and DUPR rating syncs. Think of yourself as a digital referee.

• The Early Bird: You’ll bridge the morning coverage gap, ensuring that by the time the HCMC office opens, our players have already been taken care of.

• Holiday Lead: You’ll be the main point of contact during Vietnamese holidays (like Tet) to keep our global service running 24/7.

• Product Feedback: You’ll spot bugs or confusing features and report them clearly to our engineering team so we can fix them for everyone.

• Local Connection: Provide high-quality support in both English and Bahasa Indonesia.

What We’re Looking For

• The Experience: 2+ years in tech support or customer service. If you’ve worked for a SaaS or a marketplace before, that’s a big plus.

• The Tech: You’re comfortable with tools like Chatwoot, Zendesk, or Notion.

• The Sports Brain: You actually "get" sports. You understand how brackets work and why a DUPR rating matters to a Pickleball player.

• The Language: You can write clearly and empathetically in both English and Bahasa Indonesia.

• The Mindset: You’re a self-starter. You don’t need a manager hovering over you to get things done and help the community.

Competition and Wellness

• Competitive salary with a 13th-month bonus 

• Annual salary review.

• Premium Bao Viet health insurance after probation 

• Transportation benefit

• Paid Lunch 

• Culture & Environment

• Professional, English-speaking.

• A talented, supportive, and open-minded team.

About Reclub

We’re building the digital home for recreational sports. Whether it’s Pickleball, Padel, or Football, Reclub helps people find matches, join communities, and get on the court. Our goal is simple: make playing sports as easy as possible.

How to Apply

To apply for this role, you must be a Vietnam resident.

As the Knowledge Specialist, you are the operational right-hand to the Knowledge Lead. You sit at the intersection of Content, Operations, and AI—responsible for building the Reclub Single Source of Truth. You will ensure our CS agents have instant answers, our users have frictionless self-service, and our internal data is perfectly structured to train future AI models.

What will you do

1. Knowledge Base & Self-Service (40%)

• Own the day-to-day operations of the internal Knowledge Base (KB) and external Help Center, ensuring a high level of accuracy with a rapid correction loop.

• Manage content lifecycle, ensuring outdated info is purged/archived to prevent AI misinformation. 

• Translate technical product briefs and feature releases into clear, concise, and actionable materials for KB injection and Help Center usage.

• Assist in developing educational content together with our community and content teams. 

2. CS Operations & Analytics (30%)

• Design, document, and maintain through clear version control of departmental SOPs and operational strategies.

• Closely liaise with the CS Lead to monitor performance metrics. Identify root causes of user friction, user sentiment and propose immediate solutions.

• Cascade knowledge updates, deliver training, and execute quality assurance (QA) to guarantee service consistency.

3. AI Implementation (30%)

• Structure and iterate the KB so it functions as the foundational training dataset for our AI Customer Service system.

• Act as "Product Ops" for Reclub’s AI tools by conducting data annotation, analyzing response accuracy, and executing training loops to refine model stability.

Requirements

Must have

• 2+ years in Knowledge Management, CS Operations, or Technical Writing, preferably within a SaaS or fast-paced app environment.

• Exceptional ability to untangle complex product mechanics and transform them into clear, scan-able outputs.

• Highly comfortable diving into raw data and operational dashboards to extract actionable insights.

• Proactive in stakeholder management and cross-functional communication.

• Strong English communication (written and verbal).

• High ownership mindset and great attention to detail.

Nice to have

• Strong prioritization and time management.

• Interest in LLM, AI Models and Prompt Engineering.

• Hands-on experience with modern CS and Knowledge tools (e.g., Chatwoot, Zendesk, Notion).

• Interest in sports or community-driven products.

To apply for this role, you must be a Vietnam resident.

We're hiring a Mid-Level Product Manager to help design, build, and launch high-impact product initiatives across our mobile platform. You will own selected product areas — especially new or early-stage (greenfield) initiatives. This role combines product discovery, delivery ownership, and light production validation in an agile, sprint-based environment.

What You’ll Do

Own Product Initiatives

• Lead features or greenfield projects from concept to launch

• Define workflows, requirements, and success metrics

• Work closely with design and engineering to deliver high-quality releases
  
  

Drive Discovery & Improvement

• Research users, map journeys, and identify problems worth solving

• Turn insights into clear product decisions and measurable outcomes

Execute in Agile

• Write PRDs, specs, and acceptance criteria

• Support sprint planning, execution, and delivery tracking
  
  

Support Release Quality

• Perform light QA and production validation

• Verify features meet requirements before release

• Help triage issues and monitor post-launch performance
  
  

Communicate & Align

• Keep stakeholders informed on progress and results

• Incorporate feedback and data into continuous improvement
  
  

Requirements

Must Have

• Software development background or strong technical foundation

• Strong English communication (written and verbal)

• Clear and structured documentation skills

• Analytical mindset with data-driven decision-making

• Ability to connect product decisions to user value and business impact

• Comfortable working in agile, sprint-based environments
  
  

Nice to Have

• Experience working on new or early-stage product initiatives

• Experience with QA, product validation, or release support

• Strong prioritization and time management

• High ownership mindset and attention to detail

• Interest in sports or community-driven products

Compensation & Benefits

• 100% salary during probation

• Competitive salary + 13th-month bonus

• Annual salary review

• Premium health insurance from Bao Viet after probation

• Transportation support

• Lunch, coffee, and snacks

• All statutory benefits per Vietnamese Labor Law

Work Environment

• In-office, collaborative working environment

• Professional English-speaking workplace

• Supportive, fast-moving team

• Opportunity to build new product areas from the ground up
  
  

About Reclub

Reclub is a social sports platform that helps people organize activities, discover communities, and play together more easily. Our mission is to make recreational sports more accessible, social, and enjoyable for everyone.

Apply

To apply for this role, you must be a Vietnam resident.

We’re looking for a Data Analyst who is passionate about clean, reliable data and actionable insights. You’ll be the primary owner of our platform’s core datasets-ensuring accuracy, completeness, and relevance across our community, activity, and asset databases. You will partner with cross-functional teams to translate complex data into insights that guide product and business decisions. You should know SQL well and enjoy turning data into meaningful stories and dashboards.

Responsibilities

• Maintain Core Data Ecosystem

• Audit, standardize, clean, and validate platform data for accuracy and completeness.

• Define data quality standards and monitor ongoing data health across community and operational datasets.

• Build processes to ingest and update platform data from multiple internal and external sources.

• Data Analysis & Reporting

• Analyze data to answer questions about user behavior, venue usage, trends, and operational performance.

• Support the product, marketing, and operations teams with data insights and recommendations.

• SQL & Database Work

• Write and optimize SQL queries to extract, transform, and aggregate data.

• Collaborate with engineering on data schema improvements and data model design.

• Business Intelligence

• Help develop and maintain dashboards

• Translate insights into visuals that communicate clearly to technical and non-technical stakeholders.

What You’ll Bring

Required

• 2+ years experience in a data analyst or similar role.

• Strong SQL skills - comfortable writing queries to join, filter, aggregate, and transform data.

• Solid understanding of relational databases and data quality best practices.

• Strong analytical mindset with attention to detail and data integrity.

• Clear communication skills - able to explain analysis and tell a story with data.

• Love Sports.

Nice to Have

• Experience with Retool, PostgresSql, Clickhouse, and BigQuery.

Compensation and Wellness

• Competitive salary with a 13th-month bonus 

• Annual salary review.

• Premium Bao Viet health insurance after probation 

• Transportation benefit

• Paid Lunch 

Team Culture

• Professional, English-speaking.

• A talented, supportive, and open-minded team.

About Reclub

Reclub is a sports social platform designed to bring people together around the joy of play - helping communities discover venues, create activities, and connect with others who love sports. We’re building a world-class venue directory and analytics engine that drives product decisions and delights our users.

Application Requirements

To apply for this role, you must be a Vietnam resident.

We're looking for a Graphic Designer to join our Creative team and help shape how our brand looks across different visual touchpoints, content and our communications. 

This role involves working on a variety of graphic design projects, including social media content, campaign visuals, education, and both digital and print materials. You will work closely with the Creative Lead to create social visuals that represent the Reclub brand in a consistent and thoughtful way.

Sports are at the core of Reclub. This role supports how we share sports culture and the lifestyle around it, through design, with a strong focus on quality, clarity, and consistency.

What You Will Do

• Design graphic assets for different uses, such as:

• Social media content

• Campaign visuals

• Digital and print posters

• Print-on-demand or merchandise-related materials

• Turn ideas, messages, and brand guidelines into strong visual content

• Follow brand guidelines and Creative Lead direction

• Keep visual quality and consistency across platforms

• Suggest visual ideas based on sports culture and sporty lifestyle trends

Who We’re Looking For

• 2–3 years of experience in graphic design

• Comfortable designing for both digital and print

• Strong interest in sports and active lifestyle

• Comfortable working in an open, feedback-driven environment

• Willing to learn and improve over time

Skills

Must-Have

• Good skills in Photoshop and Illustrator

• Strong design basics: layout, typography, color, visual hierarchy

• Ability to adapt designs to different social formats

Nice-to-Have (Not Required at Start)

• Interest in motion design (After Effects, CapCut, etc.)

• Basic knowledge of Figma or curiosity about UX/UI

• Illustration or hand-drawing skills

• Interest in storytelling through visuals

Soft Skills

• Uses social media regularly and understands social content

• Open to feedback and able to apply it

• Communicates clearly and respectfully

• Cares about quality and brand consistency

• Proficient verbal English skills for everyday communication and design discussions, with working-level reading and writing abilities for basic documentation.

Compensation & Wellness

• Competitive salary with a 13th-month bonus 

• Annual salary review.

• Premium Bao Viet health insurance after probation 

• Transportation benefit

• Paid Lunch 

• Culture & Environment

• Professional, English-speaking.

• A talented, supportive, and open-minded team.

About Reclub

Reclub is a social sports platform designed to connect sports enthusiasts and simplify the way people join, organize, and discover recreational sports.
Community is at the heart of our mission. We believe that by empowering local sports communities, we can create organic engagement on a global scale.

Apply

To apply for this role, you must be a Vietnam resident.

We're seeking a skilled and detail-oriented Senior Manual Tester to join our dynamic team. You will be a critical guardian of our product's quality, responsible for ensuring the reliability and stability of our platform. You will collaborate closely with our engineering and product teams to implement robust testing strategies, delivering a seamless, high-performance mobile experience for our growing community of sports lovers.

Responsibilities

• Define test strategies and create comprehensive test plans for upcoming features.

• Continuously improve QA processes and tools for better efficiency and quality.

• Perform rigorous manual testing, including functional, regression, integration, and exploratory testing.

• Own the bug life cycle. Detect, document, and prioritize complex issues, providing clear reproduction steps and technical context for developers.

• Collaborate with Product Managers to refine requirements

• Assist with production support issues, focusing on data integrity and bug verification.

Requirements

MUST HAVE:

• At least 5 years of professional experience in Manual QA, with a proven track record in mobile app testing.

• Must have strong read/write/speaking English.

• Solid understanding of QA methodologies, bug life cycles, and testing processes.

• Embrace constantly changing environment

• Entrepreneur mindset

• Ability to thrive in the ambiguity

NICE TO HAVE:

• Experience in working with AI technologies

• Love and play sports.

Compensation

Compensation & Wellness

• 100% salary during probation

• Competitive salary + 13th-month bonus

• Annual salary review

• Premium health insurance from Bao Viet after probation

• Transportation support

• Lunch, coffee, and snacks

• All statutory benefits per Vietnamese Labor Law

Culture & Environment

• Professional, English-speaking.

• A talented, supportive, and open-minded team.

About Reclub

Reclub is a social sports platform designed to connect sports enthusiasts and simplify the way people organize, discover, and participate in recreational sports. We empower local sports communities through intuitive digital tools that foster connection, inclusivity, and the joy of play. Our mission is to make recreational sports more accessible, fun, and community-driven.

To apply for this role, you must be a Vietnam resident.

We're looking for a full-time Video Editor who loves sports, storytelling, and fast-paced digital content. You will play a hands-on role in capturing, creating, and publishing content that showcases the energy of Reclub’s community across all digital channels. 

This position will report directly to the Content Lead.

Key Responsibilities

1. Video Production

• Capture raw footage, including on-site coverage of sporting events, social settings, and other footage as required.

• Handle camera setup, lighting, and audio for on-site shoots

• Edit raw footage into engaging, story-driven content 

• Maintain consistent turnaround time for weekly content output 

2. Marketing Support

• Work closely with Content Team to execute creative briefs

• Support campaign launches and major event coverage 
  
  

Job requirements

• 2+ years of experience in Videography, Video Editing, Media Production, or related fields

• Strong proficiency in editing software (e.g. Premier Pro, DaVinci, Capcut or equivalent)

• Understanding of short-form vertical content formats

• Fluent in reading, writing, and speaking English and Vietnamese

• Detail-oriented and comfortable working in a team environment

• Strong written, verbal, and organizational communication skills

• Positive attitude and willingness to take initiative

• A team player!

What’s in it for you?

• Opportunity to build a strong portfolio in the sports tech industry

• Exposure to sporting events, tournaments and interesting people

• Work with great partners that like to challenge, innovate and take calculated risks in the quest to build our brand and drive community engagement.

Compensation & Wellness

• Competitive salary with a 13th-month bonus 

• Annual salary review.

• Premium Bao Viet health insurance after probation 

• Transportation benefit

• Paid Lunch 

• Culture & Environment

• Professional, English-speaking.

• A talented, supportive, and open-minded team.

About Reclub

Reclub is a social sports platform designed to connect sports enthusiasts and simplify the way people join, organize, and discover recreational sports.
Community is at the heart of our mission. We believe that by empowering local sports communities, we can create organic engagement on a global scale.

Application requirements

To apply for this role, you must be a Vietnam resident.

We’re looking for a high-performing Program Manager to take our partnerships and community projects from "idea" to "reality." You’ll be working with cool brands in the health, retail and sports space, equipment supplier, and tournament organizers to bring big projects to life. This is a new role that the applicant will be shaping together with the Reclub team. 

You'll be the bridge between Reclub, our partners, and our community. Your job is to align everyone, making sure our community partners have what they need to execute, our brand partners are happy, and our internal teams are in the loop. You’ll report directly to our Chief Strategy Officer (CSO) and work closely with our heads of sports, marketing, content, and community teams.

Key Responsibilities

As this is a new role, with the support of the team you’ll be required to build out the SOPs, ways of working and structure that will be critical for success. 

1. Partnership Alignment & Delivery

• Project Orchestration: Lead projects from initial brief to final wrap-up. You aren't just managing a task list; you’re managing the "flow" between all parties.

• Partner Success: Be the main point of contact for brands. Understand their goals and ensure our community activations deliver on them.

• Regional Coordination, oversee activations, align with local partners on-ground, and ensure the Reclub standard is met.

2. Ability to “Make it Happen”

• Multitasking: Manage multiple workstreams simultaneously (e.g., a Padel activation in HCMC while coordinating a gear launch in Singapore) without dropping the ball.

• Resourcefulness: You’re a problem solver. If a partner is stuck or a timeline shifts, you find the workaround.

• Closing the Loop: Collect the "wins”, like data, photos, and feedback after a project to show partners exactly why working with Reclub is a game-changer.

3. Internal Collaboration

• Work hand-in-hand with Content and Marketing to ensure every activation is "content-ready" and promoted effectively.

• Support the CSO on regional strategy and identifying new ways to grow our partner network.

Job Requirements

• 3+ years experience: You’ve managed projects, partners, or key accounts in a startup, agency, or sports environment.

• You are confident, comfortable and have demonstrated experience working effectively with corporate stakeholders, agency leads and executives.

• Sports DNA: You have a genuine interest and experience in the mechanics of sporting events, leagues, or community activities.

• The "Conductor" Mindset: You are highly organized and can align different groups of people toward a single goal without needing to be micro-managed.

• Entrepreneurial Spirit: You’re a self-starter who thrives in the "startup hustle" and knows how to get shit done.

• Excellent written/spoken English is essential for the role. You can hold your own in a meeting with a global brand manager or a local community lead.

• Adaptability: Ready to jump into the action when the big events are happening, deal with surprises and figure out great solutions on the fly. .

What’s in it for you?

• Real Ownership: You’re the one making the wheels turn on our biggest partnerships.

• Top-Tier Networking: Build a network with the biggest names in the global sports, health and events space.

• Strategic Growth: Work directly with Senior Leadership in a fast-paced, scaling tech startup.

• The Culture: A fun, dynamic team, lots of opportunity, and the chance to work in the sports industry every day.

Compensation and Benefits

• Competitive salary with a 13th-month bonus 

• Annual salary review.

• Premium Bao Viet health insurance after probation 

• Transportation benefit

• Paid Lunch 

• Culture & Environment

• Professional, English-speaking.

• A talented, supportive, and open-minded team.

About Reclub

Reclub is a social sports platform designed to connect sports enthusiasts and simplify the way people join, organize, and discover recreational sports. Community is at the heart of our mission. We believe that by empowering local sports communities, we can create organic engagement on a global scale.

Application Requirements

To apply for this role, you must be a Vietnam resident.

We're looking for a skilled and passionate React Native Engineer (Expo) to join our dynamic team. You will be at the heart of our product, responsible for developing and enhancing our mobile application for both iOS and Android. You will collaborate closely with our design and product teams to translate concepts into a smooth, intuitive, and high-performance mobile experience for our growing community of sports lovers.

About Reclub

Reclub is a social sports platform designed to connect sports enthusiasts and simplify the way people organize, discover, and participate in recreational sports. We empower local sports communities through intuitive digital tools that foster connection, inclusivity, and the joy of play. Our mission is to make recreational sports more accessible, fun, and community-driven.

Responsibilities

• Lead the architecture and development of our React Native application using the Expo ecosystem.

• Develop mobile applications to integrate with server-side logic and real-time services.

• Work in a team environment with shared code; disciplined use of Git source control and process documentation.

• Analyze and optimize the application for performance, responsiveness, and scalability.

• Solve complex technical problems, both independently and with the team.

• Support and mentor teammates to solve challenges and grow their technical skills.

Requirements

MUST HAVE:

• At least 5 years of professional experience in React Native, with strong expertise in the Expo ecosystem.

• Familiarity with AI-powered development tools such as GitHub Copilot.

• Must have strong read/write English with basic speaking

• Strong proficiency with TypeScript.

• Deep experience with state management libraries, specifically MobX.

• Strong understanding of Git, branching strategies, and basic CI/CD pipelines: GitHub Actions, or similar

• Experience in publishing & maintaining apps on Apple Store and Google Play Store

NICE TO HAVE:

• Experience with web development

• Familiarity with building real-time features using technologies such as MQTT.

• Native platform knowledge (Swift, Kotlin)

• Love sports

Compensation

Compensation & Wellness

• Competitive salary with a 13th-month bonus 

• Annual salary review.

• Premium Bao Viet health insurance after probation 

• Transportation benefit

• Paid Lunch 

Culture & Environment

• Professional, English-speaking.

• A talented, supportive, and open-minded team.

Apply